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Privacy Policy

Mobile Application Aivi Assistant

Last Updated: September 11, 2026

Rights Holder
ZPOOL FZCO
Dubai, United Arab Emirates
Email: request@z-pool.com

1. General Provisions

This Privacy Policy describes how the mobile application Aivi (the “Application”) collects, uses, processes, and transfers user data.

By using the Application, you agree to this Privacy Policy.

If you do not agree with the data processing terms described herein, you must discontinue use of the Application.

2. Categories of Data We Collect

2.1. Data Provided by the User

While using the Application, users may provide:

2.2. Automatically Collected Technical Data

The Application may automatically collect:

2.3. Location Data (Optional)

Precise (and, where applicable, approximate) geographic location of your device, collected in the background when the “Location Memory” feature is enabled. See the “Location Data (Location Memory)” section below.

3. Location Data (Location Memory)

What we collect. If you enable the “Location Memory” feature, AIVI collects your device’s geographic location, including precise (fine) location. Depending on your device and settings, location may also be collected as approximate location.

Background collection. When this feature is enabled, AIVI collects location data in the background — that is, even when the app is closed or not in use. Collection is low-frequency and based on significant location changes, not continuous high-accuracy tracking, in order to minimize battery and data usage.

Why we collect it (purpose). Location is used solely to power the “Location Memory” feature: AIVI remembers the places you have visited so that you can later ask the assistant questions such as “where was I on a given date” and receive an answer (for example, “Almaty” or “Dubai”). Location data is not used for advertising, marketing, or user profiling.

Consent and control. Collection of location data is optional and turned off by default. It begins only after you (1) turn on the “Location Memory” toggle in Settings, (2) review an in-app disclosure screen describing this background collection, and (3) grant the system location permission (Android: precise and background location; iOS: “Always”). You can turn the feature off at any time using the same toggle in Settings; turning it off stops all further collection of location data.

Where it is stored. Collected location points are transmitted over an encrypted (HTTPS/TLS) connection to, and stored on, AIVI’s own backend infrastructure. This infrastructure is hosted by a third-party cloud provider (DigitalOcean), with servers located in the European Union (Amsterdam), which acts solely as a data processor (sub-processor) on AIVI’s behalf under contract: it stores the data on AIVI’s instructions and does not use it for its own purposes. Location data is linked to your AIVI account.

Sharing. We do not sell your location data, and we do not share the precise location collected by Location Memory with any third party for advertising or marketing purposes. The precise location points are stored only on AIVI’s own backend (see above). Separately, certain analytics and attribution services we use (such as Firebase Analytics and Meta) may, as part of their standard operation, derive an approximate, region-level location from your IP address; this is standard behavior of those services, is not the precise device location collected by Location Memory, and is used only for analytics and attribution.

Retention and deletion. Location points are retained only while the “Location Memory” feature is enabled and while your AIVI account exists. Turning off the toggle stops any further collection. You can delete your account and request erasure of your associated data, including your stored location history, at https://aivi-assistant.com/delete-account/ or by contacting us at request@z-pool.com. We may also delete stored location data at our discretion — for example, if your account becomes inactive or your subscription lapses. Location data is also subject to the general retention limits described elsewhere in this Policy.

4. Use of Artificial Intelligence

The Application uses artificial intelligence technologies to:

AI functionality is implemented using:

  1. Proprietary AI models developed by ZPOOL FZCO
  2. OpenAI API services provided by OpenAI, L.L.C. (USA)

5. Data Transmission to OpenAI

To provide AI-powered functionality, the Application may transmit the following categories of user content to OpenAI:

Data is transmitted solely for the purpose of generating AI responses and fulfilling user requests. Location data collected via the “Location Memory” feature is not transmitted to OpenAI or any other AI provider.

6. Data Not Shared with Third Parties

The following data is NOT transmitted to OpenAI or any third-party AI provider:

User-submitted content may contain personal information entered by the user, but no direct account identifiers are transmitted with such content.

7. OpenAI API Data Handling

Data transmitted via the OpenAI API:

In accordance with OpenAI’s API terms, data submitted through the API is not used to train OpenAI models, unless explicitly agreed otherwise.

OpenAI applies industry-standard security measures, including encryption in transit.

8. User Consent for AI Processing

Before the first transmission of user content to an external AI provider, the Application displays a clear notice explaining:

Data transmission occurs only after explicit user consent is obtained.

Users may choose not to use AI-powered features.

9. Purpose of Data Processing

User data is processed for:

10. Data Retention

Personal data is retained:

Location data collected via the “Location Memory” feature is retained while the feature is enabled and while your account exists; you can stop collection with the toggle and request deletion of your account and location history at any time, and we may also remove it at our discretion (for example, on prolonged inactivity or subscription lapse). See the “Location Data (Location Memory)” section above.

AI request data may be temporarily retained for quality assurance and abuse prevention.

11. Third-Party Data Transfers

Data may be transferred to:

We do not sell personal data or share it for advertising or tracking purposes.

12. International Data Transfers

Because OpenAI is located outside the UAE, user data may be processed on servers located in other jurisdictions.

We take reasonable measures to ensure adequate protection of transferred data.

13. Data Security

We implement:

14. User Rights

Users have the right to:

Requests may be sent to: request@z-pool.com

Response time: up to 30 calendar days.

15. Changes to This Policy

We may update this Privacy Policy.

The latest version will always be available within the Application.

Continued use of the Application constitutes acceptance of the updated version.

16. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.